Terms of Service
These terms and conditions of sale apply to all orders placed and any purchases made through this website, regardless of how it is accessed. Please review them carefully before making any purchases. By ordering any of our products, you agree to these terms, as well as the related documents mentioned herein. If you do not accept these terms, please refrain from placing any orders.
Website access
1. You can access most areas of this website without the need to register. However, certain sections will be available only to registered users.
Website uptime
1. We make every effort to keep this website available and fully operational around the clock. However, there may be times when technical issues cause temporary downtime. As such, we cannot be held responsible if the website becomes unavailable at any given time
2. While we strive to provide advance notice of any maintenance that may lead to website downtime, we are not obligated to do so.
Our products
The product images on our website are for illustration purposes only. The actual products and their packaging may differ slightly from the images shown. While we strive to display colours as accurately as possible, we cannot guarantee that the colours on your device’s screen will perfectly match the actual product colours
Disclaimer
1. While we make every effort to ensure that the information on this website is accurate and up-to-date, we cannot guarantee that all content is entirely accurate or current at all times.
2. We do not allow exchanges or refunds for any products to which you have an allergic reaction too. If you do experience an allergic reaction cease use. vlvtelixrs.com is not responsible for any individual reaction to any particular ingredient. It is the customer’s responsibility to know which products or ingredients he or she is allergic to. We cannot verify the evidence of an adverse reaction with an online customer due to their inability to present in person.
Shipping
1. Not all but most products purchased on this website will be under pre-order conditions, We cannot estimate or guarantee a specific ship date. We will ship orders the moment they are available. please allow for up to 7 minimum working days for delivery following the dispatch of your order.
2. Please note that due to the nature of pre-order items, we will not be accepting cancellations. Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other items. All pre-orders made are considered as sold.
3. Please do not order if you are unable to wait.
4. In the case of lost items during shipment we shall refund in full the amount that you have paid.
5. You can pay for products on our website using a debit or credit card or PayPal, Apple Pay
RETURNS
Return and Refund Policy
At VLVT Elixirs, customer satisfaction is our priority. We work with trusted suppliers to bring you the best perfumes, but as we do not hold direct control over product manufacturing, returns are not typically accepted. However, in rare cases where products arrive damaged or defective we will offer a refund under the following conditions :
Eligibility for Refund:
Damaged or Defective Items: If your item arrives damaged or defective, you must notify us within 72 hours of receiving the product. Please include clear photos showing the issue.
Incorrect Orders: If you received the wrong item (e.g., a different fragrance or size), please contact us within 72 hours of delivery with your order number and photos of the item received.
Non-Refundable Situations:
We do not offer refunds or exchanges for products due to a change of mind, dislike of fragrance, or buyer's remorse.
All items in their original packaging to qualify for a refund.
Refund Process:
Submit a Claim: Contact our customer service team via email at VLVT@vlvtelixirs.com within 72 hours of receiving the product. Please include your order number, a detailed description of the issue, and any supporting photos.
Review: Our team will review your claim within 3 business days and determine if it meets our refund criteria.
Refund Issued: If approved, refunds will be issued to your original payment method within 7-10 business days.
We reserve the right to refuse claims if the request does not meet the outlined conditions.
For any questions or concerns, please feel free to reach out to us at VLVT@vlvteelixirs.com